Dundee and Angus College - Going From Good to Great
Good to Great is a multi-faceted strategy and reform project with a simple but powerful message - to take what, by any measure, is a good College and make it a great one. In doing so we aim to achieve the aspiration that 'by 2020 D&A College will be the outstanding model of how regional colleges in Scotland operate and how they impact on their local economy'.
Good to Great is a clear and focused reform agenda supported by an investment pot of £850k that is targeted across five major themes and underpinned by 30 major projects.
Through Good to Great we are working on improvements in core targets including enhancing learner retention by 5%, improving attainment by a further 3.5%, and improving learner satisfaction by 5%. All with the knowledge that making improvements when things are below average is difficult, but doing this when performance is already good represents a real challenge.
Our focus is not just on student outcomes, we are working on improving staff satisfaction and happiness indexes by 3.5% (based on already high scores) and are doing this whilst targeting cost reductions of £1.5million through efficiency improvements of 10%.
Renfrewshire Council - Paisley’s Bid for UK City of Culture 2021
In 2017, Paisley bid for UK City of Culture in 2021 to reignite the town's radical and entrepreneurial spirit, grow our cultural and creative economy, and help lift the blight of poverty. A rising tide of ambition and determination to transform the fortunes of our town has emerged as a result of the bidding process.
Bidding for UK City of Culture was a game-changer for Paisley and has generated a movement. The bid was formally supported by over 35,000 local people- Paisley buddies, and Paisley's town partners were united behind our bid, committed to investing in culture as a lever for great change.
We worked with community groups, public agencies and businesses, schools and our third-sector champions to facilitate longer-term engagement, particularly with our targeted communities and those who feel under represented.
NHS Lothian and Sacro - Women’s Clinic Services
The Women's Clinic is delivered as a partnership between NHS Lothian and Sacro's 'Another Way' service, providing support to women involved in prostitution in Edinburgh. The clinic was originally set up to address the sexual health needs of these women, but has developed in response to the many and varied challenges socially excluded women can encounter. These challenges are also barriers to women accessing support. NHS Lothian provides testing and sexual health care, while Another Way can support women with a range of different social needs, demonstrating an inclusion health approach. The clinic is supported by an outreach programme, engaging with women in local saunas and massage parlours, as well as providing weekly outreach to street-based women. Through this partnership, women can access holistic support to address multiple needs in one safe location.
Glasgow City Council and Scottish Government - Glasgow 2018 European Championships
The Championships had two funding partners; Glasgow City Council and Scottish Government. It was agreed that instead of establishing a separate Organising Committee, as is traditional for multi-sport events, the delivery team, including the Programme Management Office (PMO),would be embedded within Glasgow City Council. The PMO was staffed by secondees from SG and GCC. It had high-level buy-in from the Championships Director and Senior Management Team, who were keen that it was viewed by the wider team as supportive. They knew that in the run up to the event, staff would be working long hours and the last thing they would need would be Programme Managers chasing them for information. So a PMO was formed, with the following principles at its heart:
• Individuals and collaboration are more important than processes or tools;
• It is more important to forecast the future than to report the past; and
• Any output information generated must be more valuable than the effort taken to generate it.
NHS 24 - Steph Phillips
Steph took on board the role of Service Delivery Director on an interim basis at a time when NHS 24 faced a significant challenge. Delivering a new technology system to staff who had previously experienced difficulties with the platform, meant leading cultural change and true engagement with our biggest cohort of staff. Every element of the programme had challenge and Steph's leadership motivated and inspired people to feel that everyone had a role in delivering safe and effective services to the public who rely on NHS 24, particularly out of hours. She has empowered and enabled teams at all levels to deliver their very best and following successful deployment of the new system, has continued to lead with our organisational Values at the heart of her approach. She is an outstanding colleague and leader and deserves to be recognised for what she has brought to NHS 24.
Save a Life for Scotland, Scottish Government and The Leith Agency - How to do CPR
Scotland's Out of Hospital Cardiac Arrest (OHCA) Strategy aims to increase survival by 10% within five years and save an additional 1,000 lives. Early cardiopulmonary resuscitation (CPR) by bystanders is the way most gains in survival will be made. That is why a priority is to equip an additional 500,000 people with CPR skills by 2020. Approximately 3,500 patients undergo attempted resuscitation each year after OHCA. In Scotland, last year around 1 in 8 survived to hospital discharge, with the aim to become a world leader towards areas where rates are 1 in 4.
This nominated partnership produced and promoted an innovative video: "How to do CPR" featuring Carole Smillie as a parody of "500 Miles" by The Proclaimers. (https://youtu.be/KAu9l2pWOis). "How To" is a 90 second online video to increase awareness of how to perform CPR and encourage willingness to step forward and start CPR when required.
NSS Digital Service - SAS ePR
SAS ePR (electronic patient report) is the digital transfer of on-scene clinical and supporting information from Scottish Ambulance Service to GP practices and other specialist services to enable the provision of timely, high quality follow-on care. A digital interface between SAS and NHS Health Boards was developed by NHS National Services Scotland (NSS) using Ensemble, the national digital integration platform for NHS Scotland. Patient incident information recorded on SAS mobile devices is transferred to NSS for onward transmission to service users - GPs, diabetes teams and Falls teams, delivering previously unavailable important clinical information. SAS ePR now provides information to 6 Health Boards, sends diabetes information to the national diabetes team and falls information to the Falls team in NHS Lanarkshire. The next planned phase of this project is to integrate this digital information into hospital A&E IT systems in advance of ambulance arrival at A&E departments.
Scottish Government - Redesigning the Scottish Income Tax System
With new devolved tax powers, the Scottish Government made an innovative move to stimulate public debate about the need to reform income tax.
The First Minister invited proposals from all parties and launched a discussion paper that explained in accessible language the need for change. It set out policy objectives, provided rigorous analysis of alternative options and supported a series of events with Civic Scotland.
The new income tax policy (with rates, thresholds and bands diverging from the rest of the UK) was successfully implemented 6 months later and represented the biggest income tax change for over 30 years.
Although cross party support was not reached, there was consensus from all sides on the open, mature approach to discussing tax and the impartial analysis.
The success of the exercise was underpinned by joint working between policy, analysts and tax specialists; rigorous adherence to civil service impartiality; and an inclusive approach.
Sir George Reid
When Sir George Reid left Holyrood he was invited to take on a whole series of challenging public service appointments. The Electoral Commission. Board member of both Glasgow Life and the Edinburgh International Tattoo. Reviewing Governance at Stormont. Reforming the National Trust for Scotland. Chairing the Welsh Remuneration Board. Professorial Fellow, teaching post-graduates, at the University of Stirling. And, for the European Union, reporting on relations between the countries of the Caucasus.
He has received high honours: Lord High Commissioner, Lord-Lieutenant, Fellow of the Royal Society of Edinburgh, five doctorates, Knight Bachelor. But he is probably happiest walking his dogs with his family in the woods of Bridge of Allan.
At home and abroad, he has helped create an environment in which others can flourish. Throughout his long and distinguished career, he’s been a real man of transition.