December 5th 2018 | Garden Lobby, The Scottish Parliament


23 Jul
' Nominations Open '
5 Oct
' Nominations Close '
29 Oct
' Shortlist Announced '
5 Dec
' Awards Ceremony '


The Campbell Christie Public Service Reform Award

Sponsored By

An award for the team that best embodies the spirit of public service reform, showcasing the exceptional public sector of the future – working across departmental and organisational boundaries, placing the citizen at the centre of service delivery and working to tackle the causes of social ills, rather than solely the symptoms .  The award criteria are:

  • A team or project that have exhibited an ability to effectively collaborate across departments and organisations to provide better services
  • A team or project who have engaged effectively with their services users and put the citizen at the centre of their approach
  • A team or project who can exhibit how their approach has improved the efficient delivery of their service and/or project

The Nominees

OHCA co-responding - Scottish Fire & Rescue Service and Scottish Ambulance Service

Co-responding between the Scottish Ambulance Service (SAS) and Scottish Fire and Rescue Service (SFRS) began in November 2015 with the intention of getting help to people suffering an out of hospital cardiac arrest (OHCA) as quickly as possible to increase their chances of survival. Staff from SAS trained SFRS crews to deliver high-quality CPR. Where fire crews are closer than ambulance staff or paramedics, the specially trained fire crews, equipped with life-saving defibrillators and oxygen, will respond to the emergency alongside ambulance medics.

Linking Language and Literacy - East Ayrshire Council and NHS Ayrshire and Arran

Linking Language and Literacy (LLL) is a multi-agency, community-based project that focuses on early identification and intervention around speech, language and communication in children aged 0-3. The project aims to identify children and families most in need of support to develop language and communication, including families who struggle to engage with traditional service delivery.

Community Respiratory Team - Glasgow City Health and Social Care Partnership

The Community Respiratory Team is a multi-disciplinary team consisting of physiotherapists, respiratory nurses, occupational therapists, pharmacists, dieticians and support workers located in Possilpark, one the most deprived areas of Glasgow. It provides a service in the home to people suffering from chronic obstructive pulmonary disease (COPD), with a focus on the avoidance of hospital admissions. The team provides a responsive service to people suffering exacerbations and GPs use it as an alternative to patients going into hospital by supporting the patient in their own home.

Community Engagement Award

Sponsored By

This award recognises the work of public bodies in ensuring that the communities they serve are fully engaged in the development and delivery of public services in their area. This can range from engagement with communities in the development of policies to combat anti-social behaviour, collective approaches to regenerating disadvantaged communities or simply ensuring that communities feel that their voices and opinions are heard and valued by the public bodies which serve them.

The Nominees

Tenant Participation - South Ayrshire Council

South Ayrshire council has been increasing tenant participation on the principle that all tenants should have the opportunity to have their say on the decisions that affect them locally. The council has provided tailored training opportunities and capacity building exercises in order to equip tenants with the skills and knowledge required to effectively participate and hold the council to account. Tenants are now part of a Scrutiny and Performance Group alongside officers to review performance indicators, feedback and complaints.

Youth Participation and Citizenship Framework - North Ayrshire Council

North Ayrshire Council has created the Youth Citizen and Participation Framework driven by Article 12 of the UNCRC. There is now a full pathway from every young person to the Joint Cabinet where their voices can be heard and their views acted on. This was developed from direct engagement between the Chief Executive and the already established Youth Councils with cross-party political support.  It has provided a platform for all young people to influence both local and national decisions within their community.

Street Stuff - Renfrewshire Community Safety Partnership and St Mirren FC

Street Stuff provide diversionary activities and support programmes for harder to reach young people across Renfrewshire. The organisation is a partnership between Renfrewshire Council, St Mirren FC, Engage Renfrewshire, Police Scotland and the Scottish Fire and Rescue Service. Over the past year, there have been 43,000 recorded attendees of activities such as football, dance and clubbercise. These activities have improved social inclusion and access to young people who may not otherwise have access.

The Third Sector Partnership Award

Sponsored By

The delivery of many public services in challenging environments is only possible if the public sector and the third sector work together. These partnerships provide the day-to-day public services that support and care for people and communities throughout Scotland. And they are often lifelines for vulnerable citizens who could otherwise go unnoticed.

We are entering a new phase for public services with huge transformations taking place when resources are scarce.  It is essential that money is spent wisely, but people and communities need services that meet their needs and don’t just save money. Services need to shift the emphasis to prevention.

With innovative ideas and plenty of enthusiasm, it is possible for a project or partnership to make a significant impact. If you’re a public sector and third sector organisation delivering a service or a project that is making a big difference to people and communities, then this is the award for you.

The judges will be looking for clear evidence - facts and figures and real-life examples - of how the partnership has made a difference and supported and improved the lives of people and communities (this may include case studies and/or testimonials).

The underlying aim of the award is simply to recognise excellence. Each submission must indicate clearly to the judges the nature and scope of the challenge(s) faced. The judges will be looking for examples of excellent work with evidence of effective approaches which are supported by hard facts that demonstrate impact.

This award will recognise public and third sector organisations working in partnership to deliver better outcomes in public services. 

Nominations can be made by either of the partnership organisations or third sector organisations themselves or public sector organisations they are working with and by the people who are benefiting from the service.

The Project and Programme Management Award

Sponsored By

An award recognising good practice in project, programme and portfolio management, open to any team or individual that can demonstrate:

  • Best practice application of expert project management skills and techniques.
  • Evidence of systematic oversight of the project/programme and clear appreciation of the customer supplier environment.
  • Clarity about pre-agreed benefits and evidence of their delivery.

The Nominees

The Command and Control Futures Programme - Scottish Fire and Rescue Service

Established to deliver a modern and resilient command and control mobilising system, the ‘Command and Control Futures Programme’ (CCF) aimed to improve firefighter and community safety, and improve the equity of access to resources for communities.

Scotland’s Schools for the Future Programme - Scottish Futures Trust

The ‘Scotland’s Schools for the Future’ (SSFTF) Programme, delivered by Scottish Futures Trust on behalf of the Scottish Government, has been responsible for the opening 67 new schools across Scotland.

Benefitting more than 60,000 pupils and teachers, the programme has a direct impact on the learning experiences and communities through building schools that are fit for modern-21st century teaching and community life.

The Forth Replacement Crossing project - Transport Scotland

Opening to the public on 30 August 2017, the ‘Forth Replacement Crossing’ project has combined innovative design, exceptional project management and quality governance to improve overall transport links between Edinburgh, Fife, Tayside and the North of Scotland.

The Leadership Award

An award open to any individual who has demonstrated outstanding leadership.  This would include:

  • Setting compelling vision for future direction.
  • Engaging people and developing their own and other capabilities.
  • Managing effectively and delivering results.

The Nominees

Martyn Thompson, Team Leader, Scottish Welfare Fund - City of Edinburgh Council

Martyn is the Team Leader of the Edinburgh Council Scottish Welfare Fund team and has been in post since September 2016. Despite a 30% drop in overall headcount, Martyn was able to improve the team’s measurable performance and also implement various service improvements which directly improved the quality and speed of service received by citizens.

Audrey Cumberford, Principal & Chief Executive - West College Scotland

Audrey Cumberford is recognised as one of the most successful and influential College Principals in Scotland, as well as one of the main advocates and drivers of change in the sector.

Alexander Holt, Head of CivTech® - Scottish Government

Alexander leads CivTech®, the Scottish Government’s innovative business accelerator programme focused exclusively on harnessing entrepreneurial, digital talent to address public service challenges.

With the support of his colleagues across Scottish Government, Alexander has built a team whose ethos is the relentless pursuit of excellence. This permeates every interaction with partners across all sections of society: private, public, third sectors, academia, citizen groups and international bodies.

The Communications Award

An award that recognises an exceptional performance by a team in the delivery of a highly effective communications campaign, targeting either internal or external stakeholders/audiences.

External campaigns should clearly demonstrate effectiveness and efficiency of delivery and be able to show how they have enhanced the reputation and user engagement of the organisation, or achieved a specific aim, i.e. behaviour change, awareness raising, etc. 

Internal campaigns should have resulted in high levels of staff engagement on the given issue. 

The Nominees

Save Our Ferry campaign - Corporate Communications, North Ayrshire Council

The Keep it A(rdrossan) to B(rodick) – Save Our Ferry campaign was launched by the North Ayrshire Council in 2016 to retain the ferry service between Ardrossan and Brodick, on the isle of Arran, on the back of the news that the Associated British Ports, owners of the Port of Troon, were bidding for Arran ferry. With the threat of the loss of Ardrossan’s key economic driver, the team compiled key factsheets supporting their case which were distributed on Arran and the mainland.

#IJustFroze - Rape Crisis Scotland

#IJustFroze is a public awareness campaign by Rape Crisis Scotland to challenge misconceptions about reactions to rape and sexual assault. It was tailored to new Scottish legislation on Judicial Directions for sexual offence cases, reaching out to all potential jurors as well as to survivors of rape, their friends and family. Due to a modest budget, it is primarily a social media campaign, comprising of two high quality original animated films, digital postcards based on the animation design and a printed flier to reach digitally excluded citizens.

Flower Campaign - NHS Health Scotland & Scottish Government

Flower is a joint campaign between NHS Health Scotland and the Scottish Government to increase the percentage of C2DE women aged 25-35 who are attending their triennial cervical screening check. Flower is a short film created for delivery through targeted social media channels and cinema to grab the attention of the target audience. The intention behind the campaign is to raise awareness of the benefits of cervical screening to increase the amount of women attending.

The Digital Public Services Award

This award recognises the use of technology to deliver improvements in public services to the citizen.

This may include:

  • The effective use of technology to improve service provision
  • The effective use of technology in making a public service(s) more accessible to the citizen
  • The effective use of technology to increase the operational efficiency or effectiveness of a public body

The Nominees

Data Hub: national concessionary travel scheme - The Improvement Service / National Entitlement Card Programme Office / Transport Scotland

On December 31st 2016, 1.3 million concessionary travel cards were to become technologically obsolete presenting the challenge of how to replace each affected card with minimum inconvenience and maximum efficiency. The Improvement service, in partnership with Transport Scotland, NECPO and 31 Scottish Councils crafted the innovative solution of a data matching and cleansing service called the Data Hub.

DGVOST - Police Scotland (V Division) / Dumfries & Galloway Council

Reliable, real-time information is essential during major incidents and this need lead to the creation of Police Scotland’s and Dumfries and Galloway Council’s DGVOST project. The focus of the project was in collating and disseminating key information during major incidents on familiar and accessible platforms such as Twitter and Facebook. This allows optimum reach, minimal costs – to date the project has not exceeded £250 expenditure – as well as the means to accompany information with guidance to help people respond to situations effectively.

Attend Anywhere Project Team - NHS 24, NHS National Service Scotland and NHS Grampian

The Attend Anywhere Project is designed to support transformational change in Health and Care services. Consisting of staff members from the Scottish Centre for Telehealth and Telecare in NHS 24, NHS NSS and the National VC team in NHS Grampian, the project took the benefits of traditional conference calling and removed the barriers to accessibility that prevented it being a viable consultation option. Requiring only internet and a web browser means people can consult with a health professional securely, from their own home, in an efficient and cost-effective manner.

Championing Gender Equality Award

An award for an individual, team, group or network initiating and leading action to remove barriers and improve the working experience and engagement levels of employees, or demonstrating excellence in the delivery of services to all genders. Criteria:

  • Acts as a role model or ally in championing gender equality
  • Creates an inclusive culture by challenging gender inequalities/barriers/bias in the application of people management policies, for example inclusive recruitment, talent development, performance management, career development and promotion, or in customer service delivery.
  • Takes steps to eliminate or reduce incidents of bullying, harassment or discrimination against employees or service users of all genders
  • Leads positive actions or interventions to enable talented employees of all genders to realise their full potential
  • Applies evidence and customer insight to tackle issues effectively to improve service user experience
  • Can demonstrate positive outcomes arising from their interventions for individuals and the organisation

The Nominees

Men in Childcare - Perth & Kinross Council

This innovative project aims to address the inequality within the early years and childcare workforce. This project, involving a free bespoke night class specifically for men, gives an introduction to working with children in a professional capacity.

This project has been running for 3 years, each year this has varied slightly in delivery to respond to the group. This year the NPA was replaced with a Play unit, a Child Development unit and a Working in Childcare unit.

Gender Action Plan, Scottish Funding Council - Rachel Adamson

Rachel Adamson lives and breathes equality. She set out a vision and implemented an approach to improve the representation of males in the university sector (who are under-represented) and to tackle highly gendered subject imbalances such as teaching and nursing for men or engineering and computing for women. Rachel achieved this in partnership with our stakeholders by developing our Gender Action Plan (GAP) with clear targets and milestones for improvements.

Diversity & Inclusion Strategy - Scottish Parliament

The Scottish Parliament has always endeavoured to be an exemplar employer. When they realised that women were still under-represented in senior and decision-making roles in the organisation, despite some very progressive policies, they decided to do something about it.

The Rising Star Award

Tomorrow’s leaders within the public sector are already with us, largely working unrecognised, and this award will seek to shine a spotlight on them.

Nominations should come from a senior manager or team leader for a junior member of staff with no more than two years’ service and should include:

  • Background of the nominees role and responsibilities within their department/project team

The Nominees

Miss Jodie Le Resche, University of Stirling

Jodie Le Resche, Marketing Campaigns Officer, University of Stirling

The Communications, Marketing and Public Engagement Directorate is a newly formed Directorate which is central to the delivery of the University strategic objectives. In her capacity as Campaign Officer Jodie is responsible for raising the University brand profile and increasing our student recruitment numbers.

Rebecca Band, Fife Council

Rebecca Band, Care Assistant, Fife Council

Rebecca was a Modern Apprentice Care Assistant and as soon as she obtained her Level 2 SVQ 2 in Social Services & Healthcare, she applied & successfully obtained a post as a Care Assistant. Rebecca is part of a very busy team supporting 5 individuals with learning disabilities to live as independently as they can in their community.

Demi Lee Lumsden, City of Edinburgh Council

Demi Lee Lumsden, Customer Service Adviser, City of Edinburgh Council

Demi is a Customer Service Adviser who in her day to day role takes calls from Tenants in Edinburgh requesting Repairs to their homes. Demi also recently took on the role of Academy leader within the team and was involved with the development of five new staff that had just joined our department.

The Employee Development and Skills Award

An award for a team or collective leadership group who have displayed excellence in promoting skills development across teams or operational units.  This should include:

  • Evidence of a significant and sustainable contribution, increasing skills improvement and sharing.
  • The positive business outcomes achieved as a direct consequence of up-skilling a team or operational unit.
  • Evidence of embedded good practices in determining evolving development needs and real innovation in addressing them.

The Nominees

1 in 5:Raising Awareness of Child Poverty In Edinburgh

The City of Edinburgh Council’s 1 in 5 project was created in response to 1 in 5 children living in Edinburgh experiencing poverty. The focus of the project is in mitigating the known detrimental impact of poverty on outcomes and sought to tackle these through evidence-led support delivered directly to schools. Furthermore, the project aligns with the wider policy agenda of improving attainment and support schools to make informed decisions around Pupil Equity Funding spending.

DLITE Teacher Recruitment - Aberdeenshire Council

Aberdeenshire has experienced some of the worst teacher shortages in the country. In response, Aberdeenshire council developed the Distance Learning Initial Teacher Education (DLITE) Programme as part of its ‘Pathways into Teaching’ strategy. This innovative programme enabled able and talented employees to enter the teaching profession.

Angus Council Housing Service Further Education Programme - Angus Council

Angus Council Housing Service introduced a further education scheme for their staff to ensure they could effectively address skills gaps through training, work-based learning, and promoting from within. Identifying the wide-ranging benefits of an adaptable and qualified workforce, the Housing Service set aside £22,000 in 2017 to contribute 25% of costs for staff further education, and £11,000 provided for training courses.

The Policy Development Award

Sponsored By

An award that recognises a project or approach that has brought different strands of successful policy making together and made a real difference in terms of practical delivery, user experience or cost effectiveness:

  • Developing sound evidence base and managing diverse range of input.
  • Managing the political context in a robust and dynamic manner.
  • Developing and designing with implementation in mind, for example through interaction and engagement with users.
  • Utilising new and innovative platforms and tools to progress work at pace e.g. digital.

The Nominees

North Ayrshire Inclusive Growth Pilot - Scottish Government and North Ayrshire Council

In a partnership between the Scottish Government and North Ayrshire Council, the ‘North Ayrshire Inclusive Growth Pilot’ is a pioneering project targeted at increasing inclusive economic growth in one of Scotland’s most deprived communities.

Working closely with the Council, the Scottish Government developed a ‘prioritisation tool’ for the area, which helped North Ayrshire identify how to prioritise investment decisions and policy actions across local, regional and national decision-making levels for long-term transformational growth.

Tripshare - SEStran

Tripshare, a free and web-based car-sharing scheme funded and developed by SEStran, links car drivers or passengers making similar journeys in the South East of Scotland who wish to share the costs.

Working with eight local authorities, SEStran promotes car-sharing as a supplement to public transport to increase travel choices, provide options in rural areas, reduce travel costs and reduce car ownership. Since launch, SEStran have encouraged major institutions to adopt the scheme, including the Scottish Government, NHS boards and the University of Edinburgh.

Technology Enabled Care Programme - Scottish Government

The ‘Technology Enabled Care Programme’ (TEC), developed by the Scottish Government and supported by the Scottish Centre for Telehealth and Telecare, involves a range of different technologies for individuals to use for managing and supporting their health and wellbeing.

The Commercial Partnerships Award

Recognising a team or individual that has demonstrated exemplary commercial practice, achieving better outcomes for public bodies through contract negotiations and management, commercial policy development, smart procurement, best practice supplier management, or new models of delivery.  

The Nominees

Respectful Funeral Service - East Ayrshire Council

East Ayrshire Council’s Respectful Funeral Service is the first of its kind in Scotland. At the heart of this approach is an innovative approach to procurement, which has allowed the Council, working together with local service providers, to provide a bereavement service for our communities that is affordable, professional and dignified.

Domestic Furniture and Furnishings Framework - Scotland Excel

Our Domestic Furniture and Furnishings (DFF) Framework was implemented in November 2016. It is an innovative and successful example of how a public procurement approach can meet the needs of councils and local residents, while also creating economic opportunities for the Scottish re-use market and for supported businesses.

The framework is the primary means by which local authorities in Scotland spend their allocation of the government’s Scottish Welfare Fund to furnish temporary homes for those in need.  

CivTech® - Scottish Government

CivTech® is the Scottish Government’s Digital Directorate’s innovative business accelerator programme. Its mission is to drive daring and innovation in the public sector, and so make people’s lives better. The programme harnesses entrepreneurial tech innovation and citizen engagement to improve public services and create economic development opportunities. Now on its second cycle, CivTech® 2.0 is cementing its value proposition both to challenge sponsors and small companies.

The Lifetime Achievement Award

The Lifetime Achievement Award will recognise and promote individuals who have made a significant contribution to Scottish Public Service over a sustained period of time.

The Lifetime Achievement Award will be award to an individual who has:

  • An established history of distinguished service.
  • Made a lasting contribution to the Scottish public service.
  • Exhibited leadership and provided inspiration to others in the Sector.
  • Earned recognition by other industry, training, education or employer groups.
  • Gained the respect of their professional peers.

This award will be chosen by our judging panel and will not be open for nominations.